What kind of Service will we provide
1. Answer customer's questions: For any questions, you may have about Longan, our rubber and plastic hoses, or our services, our sales staff will respond via phone or email promptly with your answer. 2. Technical guidance: Based on your technical requirements and product usage, we'll help you find the best solutions for your needs. 3. Product recommendation: With our vast range of rubber and plastic products, we can recommend several customer options based on their needs, environment, quantity, and other considerations. We can also work to provide customized products. 4. Design drawings: We custom design drawings for products based on your technical requirements. Calculate the quotation: We'll send you a quote based on your quantity and materials before purchasing.
How about production and transportation
1. Delivery date: We have a 35 days delivery cycle for most industrial rubber hose orders. If you request a customized hose or tubing or if you have a large-quantity purchase, the delivery cycle will be extended 10-20 days. 2. Order-tracking: We send specialized personnel tracking orders after you place an order. 3. Product packaging: We use PP woven fabric,non-woven fabric, wooden boxes, pallets and other materials for packing. We can also customize special packaging according to customer requirements. 4. Product transportation: Choose your preferred mode of transportation by sea, railway, air, truck or sea railway. Products are first shipped to Shanghai Port and shipped elsewhere from there.
After-sales Service
1. Warranty period: We offer a 1-year warranty to replace products with any quality problems for free. If a quality problem beyond the warranty period arises, we will negotiate with you to reduce your loss. 2. We follow up with our customers by email or phone to hear how you like and use the product and resolve any questions or problems you may have at that time. 3. If you encounter any problems during operations, please contact us. We will help you analyze the problems and replace the product if necessary. One-Stop Service We want to be your one-stop Service for industrial hoses, so we make a wide range of rubber hoses, PVC hoses, thermoplastic hoses, rubber plates, conveyor belts, and triangular belts, and help our customers buy accessories such as a hydraulic hose joint, fast connector, clamp, and jacket. For our overseas wholesalers and dealers, we can provide everything you need to keep in stock. With first-rate quality products and comprehensive services.
How to contact us for your needs
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